Terms and Conditions
Terms and Conditions
Last updated: 01-10-2026
1. About these terms. These Terms and Conditions govern the use of topfice.com and the services offered by TopFICE, a brand operated by Podium Data S.A.S. (NIT 901.330.729-4), with its main office and address for legal notices at Calle 151 #54A-59, Bogotá D.C., Colombia. Contact: info@topfice.com · +57 3174296897. By using this website, submitting a form or making a payment, the user accepts these terms.
2. The TopFICE ranking. TopFICE is an annual global ranking that recognizes advertising, communications and marketing agencies by country and specialty. Nominations and titles are determined by TopFICE under its own methodology, described on the Methodology page of topfice.com. Being nominated is free and does not require any payment. TopFICE’s decisions on nominations and titles are final.
3. Registration forms. Nominated agencies can complete the nominee form on topfice.com to provide the information that will be published about them. Winning agencies register through the Winners Zone, using the link sent in their notification email. The agency is responsible for the accuracy of the information it provides, including the agency name as it should appear on the certificate and plaque, and the shipping and billing details. The person who completes a form declares that they are authorized to act on behalf of the agency.
4. Winner packages and use of the TopFICE seal. Winners can choose between the Premium Option, which includes a physical commemorative plaque, and the Standard Digital Option, as described in the Winners Zone. The fee applies per title. The right to use the TopFICE winner seal is activated once registration and payment are complete, and covers only the title, country, specialty and year won. The seal may not be altered or used to suggest a different title or year. TopFICE may publish the agency’s name, logo and title in the official ranking, on its social media and in related press releases.
5. Payments
5.1 Fees. The winner registration fee depends on the package selected in the Winners Zone and applies per title. Fees are expressed in US dollars (USD) and include taxes.
5.2 Payment methods. Payments can be made by credit card, PayPal or bank transfer. Credit card payments are processed by Openpay (BBVA), and PayPal payments are processed by PayPal, each through its own secure payment page. Bank details for transfers are provided on request at info@topfice.com.
5.3 Payment data. TopFICE does not receive or store card numbers or PayPal login details. This information is entered directly on the Openpay or PayPal platform and is handled under their own security standards and terms.
5.4 Payments through Openpay. By paying through Openpay, the payer acknowledges that: (a) the payer assumes the risk of using the payment system; (b) Openpay does not guarantee the availability or speed of its platform; and (c) the payer authorizes Openpay to use their personal data to send messages about their payments, reduce fraud, build consumption profiles and send advertising, and may limit or prohibit this use at any time.
5.5 Questions, refunds and cancellations. Any question, claim or dispute about a payment must be addressed to TopFICE at info@topfice.com or +57 3174296897. Refunds and cancellations are handled directly between TopFICE and the payer, and Openpay does not intervene in them. This does not limit the dispute options that PayPal offers its users under its own terms. Refund and cancellation conditions are set out in section 6.
5.6 Invoicing. The invoice is issued with the billing information provided in the registration form.
6. Refund and Cancellation Policy
6.1 Requests. Refund, cancellation and replacement requests must be sent to info@topfice.com with the agency name, the title won and the payment reference. TopFICE will reply within 5 business days.
6.2 Cancellation before delivery. An agency may cancel its registration and receive a refund if it asks before the Winner’s Tool Kit is delivered and before the plaque goes into production. The payment processing fee is deducted from this refund (see 6.8).
6.3 Digital services. Once the Winner’s Tool Kit has been delivered or the agency has been published in the official ranking, the digital services are considered provided and the fee is non-refundable. If a digital material has an error caused by TopFICE, such as a misspelled agency name, TopFICE will correct it and send it again at no cost.
6.4 Physical plaque (Premium Option). (a) If the plaque arrives damaged or defective, the agency must report it within 5 business days of receipt, with photos, and TopFICE will replace it at no cost. (b) If the plaque has an error caused by TopFICE, TopFICE will produce and ship a new one at no cost. (c) If the error comes from information provided by the agency, such as the agency name or the shipping address, a new plaque or a new shipment will be at the agency’s cost. (d) If the courier confirms the plaque was lost in transit, TopFICE will ship a new one at no cost. (e) The Premium Option fee covers only the plaque, its packaging, logistics and international shipping. Any import duties, taxes or customs fees charged in the destination country are paid by the winner. (f) If TopFICE cannot deliver the plaque, it will refund USD 170, the difference between the Premium Option and the Standard Digital Option, and the registration will continue as Standard Digital.
6.5 Change of package. An agency may change from the Premium Option to the Standard Digital Option before the plaque goes into production and receive a refund of USD 170, minus the payment processing fee (see 6.8). To change from Standard Digital to Premium, the agency pays the difference.
6.6 Duplicate payments and charging errors. Duplicate payments and amounts charged by mistake are refunded in full.
6.7 How refunds are made. Approved refunds are made through the same payment method used, within 15 business days of approval. Additional processing times of the bank, Openpay or PayPal may apply.
6.8 Payment processing fees. When a refund results from a valid claim by the payer, such as a duplicate payment, a charging error, an undelivered plaque or an error caused by TopFICE, TopFICE covers the payment processing fee and the payer receives the full amount due. When a refund results from the payer’s own decision, such as a cancellation or a change of package, the payment processing fee is deducted from the amount refunded.
7. Intellectual property. The TopFICE name, logo, winner seal, ranking and website content belong to Podium Data S.A.S. Agencies keep ownership of their own names and logos and authorize TopFICE to use them to publish the results.
8. Personal data. Personal data is processed according to the TopFICE Privacy Policy, available at topfice.com/privacy-policy/.
9. Liability. TopFICE is not responsible for interruptions of the website, for failures of third-party payment or shipping platforms, or for delays caused by customs in the destination country.
10. Changes to these terms. TopFICE may update these terms at any time. The version published on topfice.com on the date of each payment applies to that payment.
11. Governing law. These terms are governed by the laws of Colombia. Any dispute will be submitted to the competent courts of Bogotá D.C.